ICT Coordinator

Become an ICT Coordinator

ICT (Information and Communication Technology) Coordinators are the knowledge centres of the council.

They manage software, hardware and user accounts, configure applications, provide expert advice to the helpdesk, and make sure digital systems are secure.

Main tasks

Monitor and track ICT enquiries and requests
Manage network, site and software configuration and administration
Create and maintain digital records systems
Solve a wide range of technological problems

Key skills

Understanding and adapting to new and old technology
Being patient
Working under pressure to meet strict deadlines
Communicating clearly

Career development

You could move into higher roles such as Network and Systems Administrator, Cybersecurity Specialist, Business Systems Analyst, IT Infrastructure Manager, and ICT Project Manager.

Great for people who enjoy

Working methodically through step-by-step processes
Being the office hero
Keeping up to date with technology
Forming positive relationships
Explaining how systems work
Doing repetitive tasks
Navigating complex computer networks

Pathways to work

So, you know you want to be an ICT Coordinator. How do you get started? And what’s next?

Qualifications and experience

ICT Coordinator roles vary a lot from council to council.

The exact qualification or experience you need will depend on the type of work you're expected to perform. For example, if the role has a helpdesk focus, prior experience in a call centre or customer service may be helpful.

Study options:

Certificate III in Information Technology
Certificate IV in Information Technology (Systems Administration Support, Networking and Programming options)
Diploma of Information Technology (Systems Administration, Advanced Networking, Advanced Programming, and Cloud Engineering options)
Diploma of Electronics and Communications Engineering
Bachelor of Information Technology
Bachelor of Computer Science
Bachelor of Engineering (Computer and Network Systems)
Graduate Certificate in Networking and Systems Administration

Upskill quickly with recognised microcredentials or TAFE SA short courses.

Training and apprenticeships

You might be able to earn a certificate or diploma through a traineeship. Some training may be subsidised, which means the government would pay part or all of the course cost.

Next steps:

Search My Training (Skills SA) for subsidised courses.
Use our job search to find councils offering traineeships.
Ask your local council if they run a cadetship or graduate program.

TAFE SA’s Certificate IV in IT (Systems Administration Support) – Industry Work Experience Program may also be right for you. Recommended for people who have already completed a Certificate III in IT.

Still at school?

Check Student Pathways for school-based opportunities or talk to your VET Coordinator.

Industry information

The Australian Computer Society (ACS) is a professional association that offers professional development opportunities, networking, resources and events.