Customer Service Officer

You could progress from Administration Coordinator to Customer Experience Coordinator, into higher roles such as Community Engagement Officer, and Manager of Corporate Services.

Great for people who enjoy

• Chatting all day
• Gathering and summarising information
• Fixing problems
• Finding the silver lining
• Crossing tasks off a to-do list
• Helping people get what they need
• Meeting new people

Pathways to work

So, you know you want to be a Customer Service Officer. How do you get started? And what’s next?

Qualifications and experience

You don’t usually need a specific qualification to work in customer service, but you can gain relevant skills through work experience in retail, hospitality or a call centre.

Study options:

• Certificate II, III or IV in Community Services
• Certificate III or IV in Business
• Certificate III or IV in Retail Management
• Diploma or Advanced Diploma of Business

Training and apprenticeships

You can earn a certificate or diploma through a traineeship. Training may be subsidised, which means the government would pay some or all of the course cost.

Next steps:

• Visit Customer Service Officer (TAFE SA) for more information.
• Use our job search to find councils offering traineeships.

Still at school?

Check Student Pathways for school-based opportunities or talk to your VET Coordinator.